Frequently Asked Questions
Answers on Morag, Reco Genie insights, and UK setup — framed around AI, voice and operations intelligence for restaurants and takeaways: what the voice ordering system does today, what counts as restaurant operations intelligence, and where customer experience automation is realistic versus roadmap. Longer reads: UK AI phone agent checklist and Morag vs hiring for the phone (UK costs).
Reco Genie, Morag & insights
Reco Genie is the UK company. Morag is our live voice product that answers your restaurant phone, takes orders, and handles bookings. You buy and run Morag; Reco Genie is who builds and supports it.
Reco Genie insights (the reporting area on our site) is optional analytics and reporting layered on top of the interactions Morag captures — useful when you want trends, not just individual calls. Availability depends on your plan; ask on a demo.
Join the waitlist if you want product updates and early-access news without a call. Book a demo (email us) if you want a walkthrough with your menu and phone setup questions answered in one go. Many teams do both.
Getting Started
Morag is a voice AI agent that connects to your restaurant's phone line. She answers calls
naturally, takes orders, handles table bookings, and answers common questions using your menu
and business data.
No. Morag is a cloud-based solution. We can set up call forwarding from your existing business
line or provide a dedicated local number.
Features & Accuracy
Morag captures structured orders reliably for standard menu items and confirms details verbally.
For highly complex or unusual requests, calls can be transferred to staff.
Yes. Morag can handle multiple inbound calls concurrently without placing customers on hold.
Pricing & Billing
Our pricing is pay-as-you-go based on a professional per-minute rate. You top up your wallet
balance, and costs are deducted only when Morag handles a call. There are no monthly
subscription fees or hidden costs.
Basic setup is free. We help you upload your menu and configure your business hours. Deeper till or POS connections are discussed on a case-by-case basis when they are available for your setup.
Integration & Technical
Morag is built to print orders to your kitchen printer so service stays reliable from day one. Connecting to your POS or till is on our roadmap — ask on a demo what we can support for your venue.
We do not yet have multiple languages available, but our app provides the capability to support
multiple languages if needed. This feature can be enabled based on your requirements.
Morag is the voice application used today. Reco Genie is the recommendation and intelligence
system operating behind Morag and will power additional channels over time.
Security & Reliability
Yes. We are GDPR compliant and use bank-level encryption (SSL) for all data transmissions. We do
not store sensitive payment information on our servers; payments are handled via Stripe.
Still have questions?
We're here to help you automate your business.
Contact Support