Privacy Policy

Information We Collect

• Account, identity, organisation, branch, subscription, billing-reference and contact information.
• Free Report requests, supplied inputs, eligibility, delivery and acceptance records.
• Branch operations, historical sales, connected-system and POS information enabled by authorised users.
• Security, device, access, support, preference and service-use records.
• Optional marketing choices and cookie preferences.

Free Report

We process requester details, company and branch information, supplied inputs, public or licensed market signals, report outputs, delivery and security records to create and protect a requested point-in-time report. Inputs are not automatically treated as verified POS, EOD or audited financial records.

Free-report data

This can include a Companies House number, contact and branch details, Operational inputs, report evidence and delivery status. We keep eligibility records needed to apply the Thirty-day restriction. Marketing consent, withdrawal and suppression records are managed separately from report delivery.

Paid Insights

Insights may process account, branch, operational and connected-system information to provide subscribed features. When an authorised owner or administrator enables monitoring, we record the selected branch settings and may periodically process relevant permitted public, licensed or connected information. Monitoring choices are product controls; the lawful basis depends on the purpose described below.

Public Market Intelligence

We may process business name, branch or location, hours, public menu information, displayed prices, promotions, public status, reviews, public web or social material, source references and observation timestamps. Much of this is business information rather than personal information. Reviews and posts may nevertheless include names, usernames, opinions or other personal information made public by individuals.

We use it proportionately for restaurant, competitor, Customer Voice and market intelligence, change detection, accuracy and authorised account questions. Public availability does not place personal information outside data-protection law.

Customer Voice and Public Information

Customer Voice may analyse public reviews for themes, sentiment, activity and possible changes. Around the Web may analyse permitted public web, news, forum or social material for visibility and market themes. Samples can be incomplete or unrepresentative. We minimise personal identifiers and do not use these features to profile individuals.

Reco Genie does not intentionally seek special-category personal information through these features. Public material may occasionally contain information volunteered by individuals. We minimise it and do not infer health, religion, political beliefs, sexual orientation, ethnicity or biometric identity.

Connected Systems

An authorised POS, delivery or business connection may supply enabled sales totals, orders, items, hourly or daypart summaries, refunds and channels for reconciliation, forecasting, historical analysis, menu intelligence and recommendations. Disabling a connection stops future collection where supported; already imported information follows the retention approach below.

Morag Limited Early Access

Morag is Reco Genie's limited early-access voice product. Approved deployments may involve voice interactions and selected restaurant workflows depending on agreed scope. Telephony, ordering, bookings, integrations or recording are not assumed for every deployment.

Where an approved deployment processes or records voice or audio, we provide or agree additional information and controls appropriate to that deployment. Restaurant operators remain responsible for their customer notices and lawful use.

How We Use Information

• Provide, secure, administer and improve requested services.
• Create reports, forecasts, comparisons, summaries and recommendations.
• Operate enabled monitoring and connected systems.
• Detect fraud, abuse, unauthorised access and faults.
• Manage subscriptions, support, legal obligations and acceptance evidence.
• Send optional marketing where permitted and selected.

Reco Genie does not sell personal information.

Legal Bases

Contract or service request

We process information necessary for a requested Free Report, account, subscription, connected feature or support service and requested pre-contract steps.

Legitimate interests

Where appropriate, we rely on legitimate interests for proportionate public-market intelligence, service security, fraud prevention, reliability, product protection and improvement after considering affected people's interests and rights.

Consent

We use consent where required for optional marketing, optional analytics cookies or another consent-dependent purpose. Consent may be withdrawn without affecting earlier lawful processing.

Legal obligation

We process information when necessary for legal, accounting, regulatory or law-enforcement obligations.

AI Processing and Morag

Automated and AI services may summarise, classify and retrieve relevant information, detect patterns and generate explanations. Customer Voice may create machine-readable representations of review text so relevant evidence can be retrieved without changing its meaning. Outputs support human decisions and may be wrong. We do not use public review or social intelligence to make legal or similarly significant decisions about individuals.

Service Providers

We use providers in categories including cloud infrastructure, data processing, AI processing, email, payments, mapping and location, public-market intelligence, review and business information, security and analytics. They process information under applicable contractual and security arrangements. Reco Genie does not sell personal information.

Retention

We retain information only as reasonably needed for its service, security, dispute, accounting or legal purpose. Retention varies:

• Account and subscription information follows the account relationship and financial-record duties.
• Free Report records support delivery, eligibility, security and access.
• Monitoring authorisations and Terms or Privacy acceptance evidence are retained as audit records.
• Current market observations support active features; normalised historical observations may show genuine changes over time.
• Temporary raw public-source caches are kept more briefly than normalised observations and derived intelligence where practicable.
• Review or social personal information is minimised according to relevance, source availability and rights requests.
• Connected POS and sales history follow account, feature and legal needs.
• Security logs support proportionate fraud, incident and access controls.
• Marketing records preserve choices and suppression requests.

Limited information may remain longer where law, a legal claim or abuse prevention requires it.

International Transfers

Some providers may process information outside the UK. Where data-protection law requires it, we use recognised transfer safeguards or mechanisms and proportionate contractual and security controls.

Security

We use appropriate technical and organisational measures designed to protect information, including access controls and tenant separation. No online system can guarantee absolute security.

Your Rights

Depending on the circumstances, UK data-protection law may give you rights to access, correct or delete personal information, restrict processing, receive portable information, and object to processing based on legitimate interests or direct marketing. You may withdraw consent where it is the basis.

Contact hello@recogenie.com. We may verify identity and retain information where a lawful exception applies. You may complain to the UK Information Commissioner's Office at ico.org.uk.

Corrections and Contact

If public material concerning you is inaccurate or you wish to exercise a right, email hello@recogenie.com with enough information to locate it. We may correct, restrict, mark disputed or remove information where appropriate.

Changes to This Policy

We may update this policy as services and legal obligations change. Material changes will receive an appropriate website or account notice. Historical acceptance evidence remains associated with the version presented at the time.